planet hollywood resort and casino phone number

room was lovely great view of the strip, however the hall outside our room looked like it had not been hoovered that day full of debris peoples room service plates outside there doors cigarette butts on the plates and on carpet pretty grim, we were wrong they hadn’t not cleared up that day on check out it was exactly as we found it on arrival with the addition of extra debris and more plates, I informed the reception staff who called a manager, I informed her of the state and that I was not happy paying nearly $1700 for 3 nights and they couldn’t be bothered to keep the hotel clean especially given the room we upgraded to had cost us a extra $200, she started to laugh, I was amazed she found this so hilarious, eventually she apologised and agreed it wasn’t on but she would need to send the info to the relevant department and could I email the details and photographs, I did that 3 times and once to the concierge who actually emailed me back apologetic and informed me the relevant person would call me back within 24 hours that was 4 days ago, So expecting that to be “ swept under the carpet “. Me & my wife arrived dec 29th, on arrival we upgraded our ultra hip resort room to a better room at a extra $200 per night. Even on the Mez level, while sitting in the theater, my eyes and throat burned from the smoke that was in the air.

I expect to go to Vegas and be exposed to smoke, but the higher end hotels have really improved their filtration systems, and I expected a similar experience at PH, but was disappointed. There was a clear difference in the early morning hours, once the filtration system had a chance to clear the air, vs. Staff was attentive, friendly and helpful - no issues there. Security was present at the entrances as well as the elevators. Housekeeping was in daily for a room tidy and to change out linens.Ĭasino was lively, minimum table bets around $10 - $25, variety of slot machines, good music and a relatively fun atmosphere. The room itself was clean, bed was comfortable and the bathroom had both a shower and a soaking tub.

We had a great view of the pool, Cosmo and Belagio, but we weren't high enough to see the fountain show. We were given a room on the 9th floor, that was strip view. It was important that we would have a hotel with a multitude of restaurants on site, a variety of gaming options, and a show or two that we may want to see. This was our first stay at PH, and we chose it for the simple fact that it was about the same rate as Harrah's & Bally's, but was reportedly a higher class of hotel than the previous.

Planet hollywood resort and casino phone number